Service Description
Service Content
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773157757625.png)
7×24 hours service
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773128217303.png)
Remote technical support
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773099274683.png)
On-site maintenance
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773067585006.png)
Free equipment operation training
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773023935385.png)
Continuous improvement of customer experience
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773157757625.png)
7×24 hours service
Our professional customer service staff provide you with 24 hours a day, 365 days a year support, quickly respond to your service requests, and work with operation and maintenance, technical support, research and development departments. We record and track your service requests through a systematic service platform to ensure that the needs are handled in a timely and effective manner.
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773128217303.png)
Remote technical support
Whenever and wherever your system encounters a sudden or emergency situation, our technical support engineers will use reliable network connection to quickly identify the fault remotely and provide solutions to minimize system interruption.
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773099274683.png)
On-site maintenance
When your robot and charging accessories need on-site repair, our senior technical engineers can respond quickly. They will arrive at the site timely and carry out maintenance work in strict compliance with local regulations and safety requirements.
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773067585006.png)
Free equipment operation training
We set up a wealth of training courses to pass the knowledge and skills of the corresponding products and services to you or our potential service partners. The project’s on-site training allows your on-site operation and maintenance personnel to quickly master the use of robots and have basic problem handling capabilities.
![Service Support Service Support](https://keenonmalaysia.com/wp-content/uploads/2021/04/1605773023935385.png)
Continuous improvement of customer experience
We always carry out our work with customers as the center, and spare no effort to improve our service operation level. Driven by customer experience, we have established a complete closed-loop process of service planning, delivery, measurement, analysis and improvement, listen carefully to your voice and take effective measures.
Branch Address
Shanghai |
11/F,Bldg 56,No.1000, Jinhai Rd., Pudong, Shanghai |
Beijing |
2105room,Bldg 8,No.93,jianguo Rd.,Chaoyang,Beijing |
Shenzhen |
1404-1405room,Aseat,No.14,Chegong temple Futian,Shenzhen |
Guangzhou |
1304room,Aseat,fengxing square,No.242, tianhe Rd., Tianhe, Guangzhou |