My robot has no power

1. Low battery. Charge the robot with the power adapter.

2. If the problem persists, please call KEENON On-Care team to report the issue.

Robot cannot be charged

1. The location of the charging pile has changed. Place the charging pile back to its original location.

2. The charging pile has no power supply. Connect the charging pile to the power socket.

3. The charging pile is blocked. Remove any obstacles in front of the charging pile.

4. If the problem persists, please call KEENON On-Care team to report the issue.

Navigation failed during movement

1. Positioning error. Move the robot to the charging pile for charging and the positioning will be restored automatically.

2. The vision module for positioning is blocked . Remove any items covering the vision module.

3. LiDAR fault. Check if the LiDAR is stained. Clean the surface with a dust-free cloth (glasses cloth). Do not leave water stains on the surface.

4. Collision switch fault. Check if the collision switch is pressed.

5. If the problem persists, please call KEENON On-Care team to report the issue.

Robot cannot provide voice prompts

1. The voice is turned off or the volume is too low. Reset the voice.

2. If the problem persists, please call KEENON On-Care team to report the issue.

Robot cannot move properly

Power off the robot immediately and call KEENON On-Care team to report the issue.

Robot accident / crash / fall

Power off the robot immediately and call KEENON On-Care team to report the issue.